Refund policy

Refund & Return Policy

At Kay’s Boujee Boutique, we take pride in providing high-quality products and carefully inspecting every order before it ships.

Returns
We accept returns within 3 business days of the package being marked as delivered by the shipping carrier or within 3 business days of local pickup. To qualify for a return, you must contact us within this timeframe. Items must be unused, unworn, in their original packaging, and in the same condition they were received. Returns are only received under certain circumstances, we do not allow returns for sizing issues as we often add a sizing chart for reference.

Damaged During Shipping
We are not responsible for items damaged during transit by the shipping carrier and do not issue refunds or replacements for shipping-related damage. However, we are happy to assist by filing a damage claim with the shipping carrier on your behalf. Please note that the approval or denial of the claim is solely at the discretion of the shipping carrier.

To file a shipping damage claim, customers must provide:

• Clear photos of the damaged item(s).
• Clear photos of the shipping box and all packaging materials.
• Photos of the shipping label.
• Any additional information requested within 3 business days of delivery.

Failure to provide the requested information within the required timeframe may result in the shipping claim being denied.

Incorrect or Defective Items
If you receive the wrong item or an item with a manufacturing defect (not caused by shipping), please contact us within 3 business days of delivery. We will review the issue and, if approved, provide a replacement, store credit, or refund at our discretion.

Return Shipping
If a return is approved due to our error (incorrect item or manufacturing defect), we will provide a prepaid return shipping label when applicable.

Once a return shipping label has been issued, the return package must be dropped off with the shipping carrier within 3 business days of the label being created. If the package is not dropped off within that timeframe, the return authorization may be canceled, the shipping label may be voided, and the return, replacement, or refund request may be denied.

Returns for any reason other than our error are the customer’s responsibility unless otherwise stated.

Non-Refundable Items
The following are not eligible for refunds or returns:

• Items damaged during shipping.
• Items reported after the 3-business-day window.
• Used, washed, worn, or altered items.
• Items returned without prior approval.
• Clearance, final sale, personalized, or custom-made items.
• Customized Items 

By placing an order with Kay’s Boujee Boutique, you acknowledge that you have read and agree to this Refund & Return Policy.